At Amburfire ATX, we strive to provide the best dining experience for our customers. However, we understand that issues may arise. Therefore, we have established the following refund and return policy:

1. Notification of Issues

• Any issue with an order must be reported immediately to the restaurant through our official contact [(512) 702-6913].
• The claim must be made within a maximum of  24 hours after receiving the order.

2. Reasons for Refund or Return
   A refund or order replacement may be requested in the following cases:

• Order error: If the customer receives an incorrect order, items are missing, or a different product than requested was delivered.
• Quality issues: If the food has an evident quality problem (spoiled, improperly cooked, or any other verifiable issue).
• Excessive delivery delay: If the order takes significantly longer than the estimated time and the delay was caused by the restaurant.

3. Situations Where Refunds Do Not Apply
   Refunds will not be provided in the following cases:

• If the customer changes their mind after receiving the order.
• If the issue is due to the customer’s personal preferences and not a restaurant error.
• If the order was delivered correctly, but the customer was unavailable to receive it.

4. Refund Process

• Once the request is verified, the refund will be processed within [10 days] through the same payment method used.
• In the case of cash payments, the refund will be made in person at the restaurant.